Policies
Ovul Cancellation, Return, and Warranty Policy (US)
At OVUL, we are dedicated to ensuring your satisfaction with our product. If you are not entirely satisfied with your purchase, we are here to help with a straightforward return policy.
Cancellation Policy
To cancel an order, please submit your request to info@ovul.ai before the order is processed. We encourage you to contact us immediately if you wish to cancel your order.
Processing times can vary by region, but we strive to complete orders within 1 to 2 business days. Once you receive a confirmation email, it may not be possible to change or cancel your order. However, you can always return your order after it has been delivered.
Return and Exchange Eligibility
Return
Only OVUL devices purchased directly from shop.ovul.ai and within the USA are eligible for returns within 30 days of ordering, provided they are in the sealed and unopened original OVUL packaging.
We may request photo or video proof of package condition prior to approving a return request or issuing an RMA (Return Merchandise Authorization).
Damage in Transit
Please notify us immediately if your package or Ovul had been damaged in transit, failed to charge or power up, we will do our best to promptly replace your Ovul device.
Conditions for Refund
To be eligible for a refund, the following conditions must be met:
A return authorization must be made to info@ovul.ai within the first 30 days of your purchase. Allow 31 days for refund processing time.
Contact Information
For any questions regarding our cancellation, return, or warranty policies, please contact us at:
- Email: info@ovul.ai
- Address: OVULIO Corp., 1227 Garland Street, Unit C, Cambridge, MN, 55008
Thank you for choosing OVUL. We are committed to providing you with the best fertility tracking experience and appreciate your understanding of our policies.